Refund policy
RETURN & REFUND POLICY
Last updated: 01/01/2026
At BackAlly, we want you to feel confident about your purchase. If your Back
Support Brace isn't the right fit for you, we're here to help.
30-DAY MONEY-BACK GUARANTEE
We stand behind our product with a 30-day money-back guarantee. If you're not
satisfied, you may request a return within 30 days of your delivery date for a
refund of the product price.
To be eligible for a refund, your return must be:
• Requested within 30 days of the delivery date.
• Returned with all original components and packaging where possible.
• Free of damage beyond normal try-on use.
Because the Back Support Brace is a personal-wear health product, we ask that
you handle it hygienically during your trial period.
HOW TO START A RETURN
1. Email us at thebackally.support@gmail.com with your order number and the
reason for your return.
2. Our team will reply within 1–2 business days with return instructions and
the return shipping address.
3. Ship the item back to the address we provide. (Please do not send returns
to any address other than the one we give you, or we may be unable to
process your refund.)
Returns sent without first contacting us cannot be guaranteed a refund.
RETURN SHIPPING
• If your return is due to our error (wrong item, defective, or damaged on
arrival), we cover the return shipping cost.
• For change-of-mind or fit-related returns, the customer is responsible for
return shipping costs. Original shipping charges (if any) are non-refundable.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm approval.
Approved refunds are issued to your original payment method within 5–10
business days. Depending on your bank or card issuer, it may take an additional
few business days for the credit to appear on your statement.
SIZING & EXCHANGES
The Back Support Brace is sized for fit, so please use our sizing guide before
ordering. If you received the wrong size or would like a different size, email
us at thebackally.support@gmail.com within 30 days and we'll help arrange an
exchange, subject to availability.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 7
days of delivery at thebackally.support@gmail.com with your order number and a
photo of the issue. We'll send a free replacement or issue a full refund —
your choice — at no cost to you.
WARRANTY
Every Back Support Brace includes a 1-year manufacturer warranty against
defects in materials and workmanship under normal use. If you purchased our
optional Protection Plan (warranty add-on) at checkout, you're covered for a
free replacement under the terms presented at the time of purchase.
Warranty claims do not cover normal wear and tear, misuse, or damage from
improper use.
NON-RETURNABLE ITEMS
The following are not eligible for return or refund:
• Free gifts and digital downloads (e.g., the Back-Care Guide).
• Gift cards.
• Items marked "Final Sale."
You may keep any free digital gift even if you return the product.
LATE OR MISSING REFUNDS
If you haven't received a refund you've been told is approved, first check with
your bank or card issuer, as processing times vary. If you've done this and
still have not received your refund, please contact us at
thebackally.support@gmail.com.
CONTACT US
BackAlly
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Email: thebackally.support@gmail.com
Website: thebackally.com