Shipping policy

SHIPPING POLICY

Last updated: 01/01/2026

Thank you for shopping with BackAlly. Below is everything you need to know
about how and when your order ships.

WHERE WE SHIP

We ship worldwide. Orders are dispatched from our U.S. fulfillment center to
customers in the United States and internationally.

SHIPPING COST

Shipping is FREE on all orders within the United States.

For international orders, shipping costs (if any) are calculated and displayed
at checkout before you pay, based on your destination.

ORDER PROCESSING TIME

Orders are processed and shipped from our U.S. fulfillment center within 1
business day (approximately 24 hours). Orders placed on weekends or U.S. public
holidays are processed the next business day.

Once your order ships, you'll receive a confirmation email with a tracking
number so you can follow your package.

DELIVERY TIME

  • United States: an estimated 3–7 business days after dispatch.
  • International: an estimated 7–12 business days after dispatch, depending on
    the destination country and customs clearance.

Total time = processing time (about 1 business day) + transit time. Delivery
estimates are provided by the carrier and are not guaranteed. Delays can occur
due to customs, weather, carrier volume, or other factors outside our control.

CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)

Your order may be subject to import duties, taxes, and customs fees levied by
the destination country. These charges are determined by your local customs
authority and are the responsibility of the customer (the recipient). They are
not included in your order total or shipping cost and are not collected by
BackAlly. Please check with your country's customs office for details before
ordering.

ORDER TRACKING

As soon as your order is dispatched, we'll email you a tracking link. If you
haven't received tracking within 3 business days of ordering, please check your
spam folder, then contact us at thebackally.support@gmail.com.

INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. We are not responsible
for orders shipped to an incorrect or incomplete address provided by the
customer. If a package is returned to us due to an incorrect address, we'll
contact you to arrange reshipment; additional shipping charges may apply.

LOST, STOLEN, OR DAMAGED PACKAGES

If your tracking shows delivered but you can't locate your package, please check
with neighbors and your local carrier first. If your package is lost in transit
or arrives damaged, contact us at thebackally.support@gmail.com within 7 days of
the expected or actual delivery date and we'll make it right.

CHANGES OR CANCELLATIONS

Because we aim to ship quickly, there's only a short window to change or cancel
an order. If you need to make a change, email us at
thebackally.support@gmail.com as soon as possible and we'll do our best, but we
cannot guarantee changes once an order has entered processing.

RETURNS

For returns, exchanges, and our 30-day money-back guarantee, please see our
Return & Refund Policy.

CONTACT US

BackAlly
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: thebackally.support@gmail.com
Website: thebackally.com